Refunds & Exchanges
Return Eligibilty
All eligible items may be returned within 14 days of delivery for a refund or store credit, less applicable shipping fees. Returned items must be:
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In new, unused condition
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In their original packaging
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Accompanied by the original receipt or proof of purchase.
Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Items that are marked final sale, made-to-order, custom, special-order, or personalized cannot be returned or exchanged. This includes all furniture, lighting, art, rugs, sale items and other select items. Please review individual product pages for specific return eligibility before purchasing.
Damaged Goods
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If your order arrives damaged or incorrect, please contact us immediately at connect@firstfrostdesigns.com within 24 hours of receipt. To help us resolve the issue quickly, please include:
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Your order number
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Photos of the packaging and item
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A brief description of the issue
Please note: Damage claims reported after 24 hours may not be eligible for review.
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To initiate a return, please contact connect@firstfrostdesigns.com with your order number and reason for return. Our team will provide instructions and a return authorization, if applicable.
Once your return is received and inspected, you’ll receive a confirmation email and refund or store credit, typically within 7–10 business days.
Returns sent without prior authorization will not be accepted.
Refunds are issued to the original form of payment, less shipping and handling fees. If store credit is preferred, please let our team know when initiating your return.
Original shipping charges are non-refundable.
We do not offer exchanges at this time, so if you would like to receive an item of an alternative design or size, please place a separate order through our website and return your previously purchased item.
Note: We want every shopping experience with us to be enjoyable and fair. If we identify an unreasonable or excessive pattern of returns, exchanges, or cancellations, we reserve the right to restrict or refuse future transactions or returns from that customer at any time.